Frequently
Asked Questions
How do I know if my vehicle qualifies for
an extended warranty?
Answer:
Most
model vehicles up to nine years are eligible for coverage provided the usage
is less than 200,000 km.
The
following vehicles are not eligible for this warranty contract:
Vehicles used for taxi, limousine or delivery service; vehicles used
for hire, emergency service, ambulance, towing and police service;
vehicles used for postal, newspaper, or delivery service; trucks with a
rated hauling capacity exceeding 3/4 ton and a 1,588 kg towing capacity
or not within the manufacturer’s specifications; commercially-used
vehicles; vehicles used for severe off-road use; motorcycles, dune
buggies, or other recreational vehicles; vehicles that have been
modified, where such modifications are not within the manufacturers
specifications.
Vehicles
owned or carried as inventory or on consignment, including demos
by auto dealers, or brokers, or members of their immediate family;
vehicles owned by mechanics, or garage owners, or body mechanics,
or members of their immediate family. Vehicles equipped with bumper
hitches or trailer balls, where the vehicle is not equipped with
a manufacturer’s towing package.
Vehicles where the odometer has exceeded 200,000 kilometers prior to application
for this contract, or where the odometer has exceeded its mechanical
limits or is otherwise inaccurate.
How
can I pay for my warranty?
Answer:
You may pay for your warranty on a monthly, quarterly, semi-annual or annual basis. Payment
can be made via check, money order or credit card.
What
are the hours of operation?
Answer:
Warranty claim service is available 24 hours a day, 7 days
a week. Just call the toll-free number 1-800-236-3585.
Does
my warranty come with a guarantee?
Answer:
Vehicle warranties are guaranteed with a 60-day full refund policy. A
prorated refund will be issued, less any applicable administrative fee, if
requested after 60 days. Requests must be submitted in writing to: P.O. Box 18379 STN BRM B, Toronto, ON M7Y 3J1.
Do
I have to submit a claim form?
Answer:
No,
claim forms are not required. If you should need to file a claim
or determine if your claim is covered under your warranty agreement,
please refer to the contract terms and conditions or call our Claims
Department toll-free 1-800-236-3585.
If
I file a claim, how is payment made?
Answer:
Same day
payment can be made to the mechanic/garage of your choice. Please call us before you
bring your vehicle in for repair (subject to competitive bid). We will either pay
the repair facility directly or issue payment to you.
What
is my deductible?
Answer
A $100.00 deductible on your first claim, zero deductible on all other claims.
How
long before my warranty is in effect?
Answer:
Please
allow 21 days for your contract to be in effect.
How
do I renew my warranty contract?
Answer:
There are several ways to renew your warranty. You can have your credit card
automatically charged or have a renewal notice mailed to you about one
month prior to your renewal date. You may mail in the renewal notice with your
payment or call customer service and renew with a credit card. You can change
your payment option at any time.
|
